Problems

Credibility and Trust Issues:

• Credibility: Users are unsure about the app's credibility in delivering fresh and organic products.
• Trust: Lack of support information and trust-building elements, such as clear labeling and accurate product information.

Navigation and Usability Concerns:

• Navigation: Difficulty navigating through numerous product categories and shops.
• Usability: Inconsistent UI, poor visual design, and non-functional elements that affect the overall user experience.
• Onboarding: Need for intuitive guidance and support during the onboarding process.

Product Availability and Information:

• Availability: Frustration with finding preferred health products or shops unavailable.
• Product Information: Confusion or lack of clarity in product descriptions or nutritional information. General lack of essential product details and limited product range.

Search and Filtering:

• Search: Poor search functionality and lack of filtering options, making it hard to find specific products or shops.
• Reorder: Difficulty in finding the reorder option or previously purchased items.

Cart and Order Management:

• Visibility: Issues with visibility and management of items in the cart and order details.
• Accuracy: Concerns about delivery accuracy and timeliness.
• Flexibility: Limited flexibility in delivery time slots that align with the user's schedule.

Information Presentation:

• Presentation: Poor presentation of important information, such as delivery times, product details, and nutritional information.