Phase 1: Research and Analysis (3 weeks)

  1. Conduct stakeholder interviews and user research

    Foundational Research

    Stakeholder Mapping & Interviews

    Analytics Review

    Heuristic Evaluation

  2. Synthesize findings from research.

  3. Identify key insights and opportunities for improvement.

  4. Define project goals and objectives based on research insights.

    Problems & Problem Statements

    Hypothesis Statements

  5. Analyze competitors' apps for best practices and areas of improvement.

    Competitive Audit

  6. Prioritize features and functionalities for the redesign.

    How Might We?

    Final Ideas

Phase 2: Design (6 weeks)

  1. Create user flow diagrams to illustrate the journey from order placement to delivery.

    Card Sorting

    Task Flow

  2. Develop a new sitemap and navigation structure based on user needs and business requirements.

  3. Create low-fidelity wireframes to outline the layout and interaction design of key screens.

  4. Create a design system to ensure consistency across the app.